I got a question about the previous post "What happens if I update an Out Of the Box script, business rule etc.?". The question was: Any updates on that script from a new SNC patch or version will be added as a version of the script byt your version will still be the active one.
Blogg by Göran Lundqvist who writes about what he learns about in the ServiceNow universe. It can be everything like UI Actions, ACL, Client Scripts, UI Pages, AngularJS, Jelly etc. Hoping he can share the knowledge with fellow developers.
Visar inlägg med etikett Upgrade. Visa alla inlägg
Visar inlägg med etikett Upgrade. Visa alla inlägg
tisdag 29 december 2015
onsdag 23 december 2015
What happens if I update an Out Of the Box script, business rule etc.?
This question was wondering around inside my head for quite some while. The simple answer that I got and it was hard to find more about it was: It doesn't get updated when ServiceNow releases a new patch or release.
Well, that is a start. But then again. Can I somewhere see what will be excluded from an upgrade. After been configuring ServiceNow for like 6 months and now been live for almost another 6 month, I finally starting to understand it more deeply how things work and starts to question if we shouldnt have done it in a different way instead. And I find stuff here and there that hasn't been done by the rule "do not edit copy existing rule instead and edit that".
After digging around and talking to HI-support I found out that everything that is excluded from an upgrade is stored in a particular table, which wasnt such a big surprise...
And this is how it works:
Well, that is a start. But then again. Can I somewhere see what will be excluded from an upgrade. After been configuring ServiceNow for like 6 months and now been live for almost another 6 month, I finally starting to understand it more deeply how things work and starts to question if we shouldnt have done it in a different way instead. And I find stuff here and there that hasn't been done by the rule "do not edit copy existing rule instead and edit that".
After digging around and talking to HI-support I found out that everything that is excluded from an upgrade is stored in a particular table, which wasnt such a big surprise...
And this is how it works:
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