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tisdag 29 december 2015

Looking into the related list "versions" and table "Update versions" after an upgrade.

I got a question about the previous post "What happens if I update an Out Of the Box script, business rule etc.?". The question was: Any updates on that script from a new SNC patch or version will be added as a version of the script byt your version will still be the active one.

onsdag 23 december 2015

What happens if I update an Out Of the Box script, business rule etc.?

This question was wondering around inside my head for quite some while. The simple answer that I got and it was hard to find more about it was: It doesn't get updated when ServiceNow releases a new patch or release.

Well, that is a start. But then again. Can I somewhere see what will be excluded from an upgrade. After been configuring ServiceNow for like 6 months and now been live for almost another 6 month, I finally starting to understand it more deeply how things work and starts to question if we shouldnt have done it in a different way instead. And I find stuff here and there that hasn't been done by the rule "do not edit copy existing rule instead and edit that".

After digging around and talking to HI-support I found out that everything that is excluded from an upgrade is stored in a particular table, which wasnt such a big surprise...

And this is how it works: