Part 2: Making UI Page "Service Status" with AngularJS

Here we go. This blog post will tell you everything I did to make this possible. I'll try to explain as much as I can while I go through it.

Syntax editor macros... a tiny thing that makes the developer life a lot easier

This is one of the little things that I learned about when I went to the ServiceNow scripting course. And if I hadn't gone the course, I can promise you I would never have known about it.

Part 1: AngularJS, JSON & public UI Pages. How do I get it all together?

A thing that has been a pain in my back for quite some time now is how to publish something public and still make it fetch records from ServiceNow.

And before I begin I would like to send a special thanks to Rushit Patel on the ServiceNow community. Without the help from him, I wouldn't have gotten this far. Hopefully this blog will help others doing some amazing stuff with AngularJS and ServiceNow.

Using Incident templates on Calls

There isn't many things that I miss when we changed system from CA Service Desk Manager to ServiceNow. But there is one thing that especially our ServiceDesk misses and that is being able to choose incident templates on directly on "calls"when you create an incident from a call. Needed to first create the incident and then from the incident click around the "apply template" was unnecessary clicks with the mouse.